General Terms & Conditions

General Terms & Conditions

By accessing and navigating on our website, you accept the general terms and conditions
stated below. We would like to invite you to read them carefully. In case you have any
concerns, please do not hesitate to contact us at

1. Description

1.1 The website (hereinafter referred to as the “Website”) is managed and
operated under the responsibility of: SBcreation (hereinafter referred to as “Hunch”), taille
aux joncs 415100 Namur,BELGIUM BCE (Central Belgian Cross-Reference Database for
Businesses) reg. no.: 0736.750.236.

1.2 The website is a platform intended to enable users to discover and purchase clothes and
accessories online (hereinafter referred to as the “Service”).

1.3 All questions or complaints in respect of the Website, the present general terms of use
(hereinafter referred to as the “GTU”), the general terms and conditions of sale (hereinafter
referred to as the “GTCS”), the privacy charter (hereinafter referred to as the “Charter”) and
the cookies policy (hereinafter referred to as the “Cookies Policy”) should be sent to Hunch
at the address specified above or by e-mail to

2. Acceptance

2.1 Access to the Website is subject to the present GTU, the Charter, the Cookies Policy as
well as applicable laws and regulations. Consequently, logging onto the Website implies full
and unreserved acceptance by the user (hereinafter referred to as “the User”) of the present
GTU, the Charter and Cookies Policy.

2.2 The present GTU, GTCS, Cookies Policy and Charter alone govern the relationship
between the User and Hunch in respect of the use of the Website and of the Service. They
are available to be consulted at any time on the Website.

3. Accessibility and operation of the website

3.1 Hunch shall ensure, insofar as possible, that the Website is kept up-to-date and remains
accessible to a normal number of Users. Nonetheless, Hunch is unable to offer assurances
that the functionalities of the Website shall be available without interruption or without error,
that any defects shall be immediately corrected or that the server that hosts the website is
free from viruses or other harmful elements.

3.2 Hunch declines all and any liability for any loss and/or prejudice, regardless of nature,
which might result from the suspension, interruption, (technical) disruption, slow-down,
difficult accessibility to and/or cessation of the accessibility to all or part of the Website and
for any viruses or other harmful elements present on the Website.

3.3 If the User should come across an error, a virus or other harmful elements on the
Website, he/she is invited to inform Hunch thereof by sending an e-mail to to enable us to put in place the appropriate measures. In any event,
Hunch advises Users to install firewalls, anti-virus software and other relevant protection
software on their computer, to prevent the latter from being damaged.

3.4 Hunch reserves the right to suspend or to discontinue all or part of the Website, at any
time, without statement of grounds and without prior notification.

4. Use of the website

4.1 The User hereby undertakes to use the Website only in compliance with its intended
purpose, to the exclusion of any other purposes.

4.2 It is incumbent on the User to make sure that all details provided by him/her are accurate
and up- to-date.

4.3 The User hereby undertakes to use the Website in good faith and to act in compliance
with applicable laws and regulations, and in particular to refrain from sending Hunch false or
misleading content or communications (and to update said content, as applicable, so as to
ensure that it does not become false or misleading), and from sending any content or
communications that are obscene, racist or xenophobic, improper, illegal, deceptive,
constituting an invasion of the privacy of others, offensive, injurious, violent, threatening or
harassing, slanderous, constituting a violation of any intellectual property rights or any other
rights, and from sending any content or communications that encourage or are contributory
to any one of the above conducts; providing Hunch with e-mail addresses or other types of
content without having obtained the prior permission from the persons concerned; sending
Hunch content that is in violation of the rights of third parties or that acts to prejudice said
parties in any shape or form (intellectual property rights, privacy, business secrets etc.);
sending Hunch content which directs users to illegal websites or websites which contain
inappropriate content; using the Website to send unsolicited spam or chainmail or mails for
similar or fraudulent actions; overriding the technical protection devices for documents and
multimedia elements; engaging in any actions which could disrupt the proper operation of
the Website, the Service, with the inclusion of the use of computer worms, viruses, time
bombs or bulk mails; trying to gain unauthorised access to any part of the Website or to one
of the pieces of equipment used to run the Website; using a false name, a pseudonym, or
assuming the identity of another person or entity; using the Website for purposes other than
those set out in the GTU.

4.4 Hunch declines all and any liability in the event the User fails to comply with the GTU,
GTCS, Cookies Policy, Charter and/or applicable laws and regulations. The User shall
defend, indemnify and hold Hunch harmless against all court proceedings, complaints or
charges brought by third parties (including by the public authorities) in respect of his/her use
of the Website.

4.5 The User uses the Website at his/her own risk. The Website, its elements and all
information, softwares, installations, services associated therewith are provided as is,
depending on availability, without assurances of any sort (neither express, nor implicit) and
within the confines of applicable law.

4.6 Hunch declines all and any liability for any loss or damage (direct, indirect, material or
immaterial) resulting from the use of the Website and its elements, or from the fact that the
Website is unavailable to be used.

4.7 Moreover, it is incumbent on the User to immediately inform Hunch in writing if he/she
becomes aware of any form of conduct or inappropriate use in connection with the Website,
by sending an e-mail to

5. Links to and other websites

5.1 The Website may contain hypertext links to other websites. In addition, some websites
may contain a link to our Website. These third party websites are beyond the control of
Hunch, which consequently declines all and any liability for the operation of said websites,
their content or their use. Unless specifically stated otherwise by Hunch on the Website, the
existence of such links does not in any way imply Hunch approval of these third party
websites or of the use that could be made thereof, nor do these links imply any kind of
association or partnership with the operators of these websites.

6. Intellectual property rights

6.1 The title of ownership over the Website and its elements (trademarks, logos, graphics,
photos, animations, videos, musical content, texts, etc.) rests with Hunch. They are
protected by intellectual property rights (notably copyrights, design rights, trademark rights,
etc.) and may neither be reproduced, used nor disseminated without the written prior
permission from Hunch or, as applicable, of the holder of the rights in question, at the risk of
being deemed an infringement of copyrights and/or design rights and/or trademark rights.

6.2 Through the present GTU, Hunch hereby grants the User a non-exclusive, non-
transferable licence, for an open-ended term, which may be revoked at any time without
statement of grounds, to access the content of the Website, to display and download content
solely for viewing purposes. The User shall equally be permitted to print off copies of the
content shown on the Website for personal use, subject to the requirement that he/she does
not in any way alter the content of the Website and that he/she keeps all of the website's
mentions of authorship and origin. As such, any reproduction is therefore permitted solely for
strictly private purposes within the meaning of article XI.190 5° of the Economic Law Code.

6.3 All use of the Website and of its elements not provided for under the present article is
strictly prohibited.

7. Complaints

7.1 In order to be valid, any complaints from the Buyer in respect of the Website must be
submitted in writing within eight (8) calendar days counting from the time when he/she
became aware of any presumed flaws or defects that prompted him/her to submit the
complaint. The Buyer’s failure to bring any grievances to the attention of Hunch in
observance of the rules set out above shall be considered as the unconditional and
unreserved acceptance of the presumed flaw or defect that prompted any later complaints
and, de facto, the definitive waiver of any complaint for said situation.

8. Right of withdrawal

8.1 A consumer-customer, and therefore not a business customer, has the right to cancel the
contract within a period of 14 days, without having to state any reason. The withdrawal
period expires 14 days after the date on which the client or a third person, other than the
carrier, designated by the customer, takes physical possession of the item. To exercise his
or her right of withdrawal, the customer must register his or her return request within the 14
days by e-mail at The address of return and other details will then be
provided. Please note that the return shipping costs are not refundable. The refund will be
made within 15 days after we receive the return. You will receive an email notifying you once
the refund has been made. Hunch may however hold on the refund until they have received
the merchandise. Hunch refunds the customer by the same payment method used for the
original purchase transaction, unless the customer has explicitly accepted another method.

The customer must send or hand back the goods without delay and in any case, no later
than 14 days after the date he or she informed of his or her decision to cancel the contract.
The customer is in time when the merchandise is returned before the end of the 14 days’
period. The customer will only be liable for depreciation of the items that results from use
that went beyond what was necessary to determine the nature, features and serviceability of
the items. Hunch reserves the right to not refund depreciation that stems from handling the
merchandise beyond what was necessary to determine the nature, features and
serviceability of the items.

9. Changes and languages versions

9.1 Hunch reserves the right to change and update the present GTU, the GTCS, the
Charter, and the Cookies Policy, access to the Website and its content at any time, subject
to notification of the Users through the Website. All of these changes shall apply to the
Users whenever they access the Website.

9.2 In the event of any discrepancies between the language versions of the present GTU,
GTCS, Charter or the Cookies Policy, the French version shall take precedence.

10. Validity of contractual clauses

10.1 The fact that Hunch does not invoke a clause of the present GTU at a certain point in
time may not be taken to mean that Hunch waives its prerogative to assert its rights
pursuant to said clause in due course.

10.2 The nullity, obsolescence or the unenforceable nature of all or part of one of the
clauses above or below shall not cause the nullity of the present GTU in their entirety. The
clause that has been found to be null and void, obsolete or unenforceable, either in full or in
part, shall be deemed not to have been written. Hunch hereby undertakes to replace the
said clause by another clause, which - insofar as possible – pursues the same aim.

11. Applicable law and courts of the competent jurisdiction

11.1 The validity, interpretation and/or the performance of the GTU shall be governed by
Belgian law, to the fullest extent permitted by the rules of applicable international private law.

11.2 Any disputes relating to the validity, interpretation and/or the performance of the GTU,
shall be exclusively heard by the Courts and Tribunals of competent jurisdiction of the legal
district of Brussels, to the fullest extent permitted by the rules of applicable international
private law.

11.3 Before putting in place any steps to resolve a dispute through the courts, the Buyer and
Hunch hereby undertake to make every effort to resolve matters amicably. To this end, they
shall first get in touch with each other, before seeking recourse to mediation, arbitration, or
any other alternative methods of dispute resolution.


The Hunch team 🇧🇪👕